We respect your privacy and handle your personal information with care.
What We Collect
We may collect:
- Your name and contact details
- Information about your mediation case
- Payment and booking details
- Basic website usage data (e.g. IP address)
Some information may be sensitive (e.g. family or personal circumstances), which is necessary for mediation.
How We Use Your Information
We use your data to:
- Provide mediation services (including MIAMs)
- Communicate with you
- Manage bookings and payments
- Improve our services
Legal Basis
We process your data because:
- It’s necessary to provide our services
- You’ve given consent
- We have legal or legitimate business reasons
Confidentiality
Confidentiality is central to mediation.
We do not sell your data and only share it:
- With your consent
- Where required by law
Data Retention
We keep your data only as long as necessary.
Typically, client data is deleted within 6 months after your case ends, unless required otherwise by law.
Payments
We do not store your payment details. Payments are handled securely by trusted providers.
Cookies
We use cookies to improve your experience and understand how our website is used. You can control these through your browser settings.
Your Rights
You can:
- Request access to your data
- Ask for corrections or deletion
- Withdraw consent at any time
Contact us at contact@ukmediationservice.org.uk to exercise your rights.
Complaints
If you’re unhappy, contact us first.
You can also complain to the Information Commissioner’s Office: