Online mediation

Family mediation that works wherever you are

How we can help

Online mediation offers everything you’d expect from an in-person service – the same qualified mediators, structured process, and legally recognised outcomes – without either party needing to travel or be in the same room.

UKMS online mediation sessions take place via secure video call. Whether you’re dealing with child arrangements, finances, property or other family matters like inheritance disputes, online mediation gives you access to a professional, confidential process from your own home.

Sessions that fit your life

Online scheduling is faster and more flexible, which means we can often get you into a MIAM within 24 hours, and you can arrange sessions around work, childcare, and other commitments.

Wherever you both are

Online mediation works just as well when parties are in different locations – even if one of you is overseas. Location isn’t a barrier to moving forward.

Your space, your pace

Engaging with difficult conversations from a familiar environment can make a real difference. Many clients find they’re better able to focus and communicate when they’re at home rather than in a formal setting.

The same legal outcomes

Online sessions produce the same results as in-person mediation and agreements can be formalised into a legally binding consent order.

Safe, secure and confidential

All sessions take place over an encrypted video platform. Everything discussed remains confidential, just as it would in a physical meeting room.

What’s the process?

Online mediation supports people with a whole range of different circumstances. Here are some common situations we help with:

“My partner is overseas, but we want to move forward with our divorce.”

Distance isn’t a barrier to mediation. As long as both parties have access to a video call, sessions can go ahead – starting with individual MIAMs, which are followed by joint sessions with your mediator. Any agreements you reach can be formalised into a legally binding consent order through the courts.

Find out more about our Agreed service.

Agreed service

“We live far apart and with all our responsibilities, getting to the same location just isn’t practical.”

Online mediation means both parties can join from wherever they are, without the cost or disruption of travel. Sessions are scheduled around your commitments, and we can often get you into a MIAM within 24 hours.

Get in touch to book your MIAM.

Get in touch

“I’d like to mediate, but I’m not comfortable being in the same room as my ex.”

Online mediation removes the need to share a physical space, and if direct interaction still feels difficult, sessions can be run in shuttle format – your mediator moves between you via separate video calls. If you’d like to talk through what would work best for your situation, we offer a free 15-minute consultation.

Request a consultation

What makes UKMS different

Choosing the right mediator matters. Here’s what sets UKMS apart:

  • Fastest access to mediation in the UK

    We can often get you in for a MIAM within 24 hours, with no extra charge for same-day or shuttle appointments.

  • Genuinely transparent pricing

    Our rates are fixed and clearly stated – no hidden fees, and no extra charge for court forms or Child Arrangements documents. We’ll also help you access the government’s £500 Family Mediation Voucher if you’re eligible.

  • Support throughout the process

    Whether you need support with one part of the process or the whole journey via our Agreed service, we’ll help you navigate the next steps – no referrals, no handoffs.

  • Fully qualified and accredited

    All UKMS mediators are accredited by the Family Mediation Council (FMC), the professional body that sets and monitors standards for family mediation across the UK.

  • Nationwide reach, personal service

    UKMS covers England, Wales, and Northern Ireland. You’re not dealing with a call centre; you’re working with a dedicated team who knows your situation.

Our clients say

I highly recommend Derek and his team. They were all extremely helpful and talked me through everything step by step so I felt comfortable. Derek got back to me quickly and made the whole process a lot easier than expected. Thank you!

H. Plummer

Very honest, caring and experience mediation service always ready to listen to your needs and help by counselling and leading you to best choice of decision after mediation. Thank you Mr Derek and team.

K. Asare

I highly recommend The UK Mediation Service, Derek was very understanding throughout the entire process and was always there to help answer any queries. He made the entire process very seamless and stress-free.

P. Gajanan

Derek handled my case, and I cannot speak more highly of him. Was able to diffuse extremely frustrating situations during the mediation session and was a true professional throughout.

T. Adesanya

Frequently Asked Questions

Online mediation follows exactly the same process as in-person mediation – the difference is simply that sessions take place over secure video call (like Zoom) rather than in a meeting room.

The process begins with individual MIAMs for both parties. Once those are complete and mediation is assessed as suitable, joint sessions are scheduled at times that work for everyone. Sessions typically last around 90 minutes. If needed, sessions can also be conducted in shuttle format, with your mediator moving between separate video calls so both parties can participate without direct interaction.

Yes, the research and our own experience consistently show that online mediation achieves comparable outcomes to in-person sessions. Many clients say they find it easier to engage with difficult conversations from the comfort of their own home, and the flexibility of online scheduling often means sessions can be arranged more quickly.

The mediator’s role – facilitating discussion, managing the process, and helping both parties reach agreement – is the same online as in person. Agreements reached through online mediation can be formalised into a binding consent order in exactly the same way.

Very little – you’ll need a device with a camera and microphone (a laptop, tablet or phone work well), and a reliable internet connection. You’ll also need a private space where you can speak freely for the duration of the session.

Online mediation is suitable for a wide range of family disputes – including child arrangements, finances and property following separation, as well as other matters such as inheritance disputes.

As with any mediation, it requires both parties to be willing to engage. If you’re unsure whether it’s right for your situation, our free 15-minute consultation is a good place to start; we can talk through your circumstances and give you an honest assessment.

No, as long as both parties have access to a video call they can mediate regardless of location. Clients based in different parts of the country or overseas can participate easily, which is a key advantage of the online format.

Please note that while UKMS can conduct mediation across international locations, any resulting consent order will be subject to the jurisdiction of the courts in England, Wales, or Northern Ireland.

Ready to talk?

If you have questions about mediation, want to understand if it’s right for your situation, or you’re ready to arrange your first appointment – our team is here to help.

We offer a free 15-minute consultation to help you get started.

Talk to us now

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